Terms and conditions
Legal company information:
- Aya-S
- CVR: 44375680
- Company address: Ceresbyen 65, 8000 Aarhus C
- Warehouse address: Langelandsvej 6, 8940 Randers, Denmark
- Info@aya-s.dk
Aya-s makes reservations for sold-out items and printing errors. When you order an item from us, you will receive an order confirmation by e-mail, which is a confirmation that we have received your order. This constitutes a binding purchase agreement. If you do not receive a confirmation after your purchase, this may be due to an error in entering the email or that the confirmation has landed in the spam filter. Please contact us via email kontakt.ayas@gmail.com if you have any questions about your order. We always strive to help you as soon as possible.
Delivery in Denmark
We ship all our orders with DAO. Delivery will be 1-3 business days. If you buy for over DKK 600,- we have free shipping. If you buy for less than DKK 600, - it costs DKK 49 for home delivery.
Payment methods
Aya-s accepts online payments with Dankort, Visa, Mastercard, Mobilepay Online. Payment will only be deducted from your account when the physical product is shipped or the virtual product is created unless otherwise agreed or stated in your order.
When using payment cards, debit as well as credit, a reservation is made for the amount being purchased. This amount is reserved until the webshop has processed and shipped your order. When the order is shipped, the money will be withdrawn from the account. The reservation time depends on the product.
Authorization on debit cards
For debit cards, you will see that the money is reserved on your account and that your available amount will be shown as less. If you or the webshop subsequently cancel your order, the webshop cannot withdraw the money, but the reservation will remain valid for a period of time. Please note that only your bank (or card issuer) will be able to cancel the reservation.
Authorization on credit card
The money will only be withdrawn from your account and appear in your overview when the webshop processes and withdraws the payment for your order.
All amounts on the website are inclusive of VAT.
Aya-s uses a secure payment server that encrypts all information with SSL protocol which means your data is safe and cannot be read by other outsiders.
Right of complaint
There is a 2-year warranty on products in accordance with the Danish Sale of Goods Act. The warranty applies to defects in material and workmanship.
Complaints regarding errors and defects must be notified to Aya-s as soon as possible after receipt of the goods.
The complaint is waived by incorrect or unusual operation of the product.
Aya-s covers the return costs to a reasonable extent.
For complaints, please contact the company via email: kontakt.ayas@gmail.com
Complaints are not accepted if these are sent as cash on delivery.
Right of withdrawal
According to the Danish Sale of Goods Act, you always have a 14-day right of withdrawal on your purchases. This of course also applies to Aya-s.