Returns/Claims

Returns:

If you wish to return your package, it is important that you contact us at Info@Aya-s.dk before you send the package back as we have information about the package! When you write to us, you must inform us what name the order was purchased in and whether you want an exchange of size or a refund. If this email is not sent, we cannot process your return.

Return information: Name: Aya-s.dk c/o Shipshark

Return address: Langelandsvej 6, 8940 Randers, Denmark

We do not accept items sent cash on delivery or packages sent to a parcel shop.

 

You must cover the return costs yourself. The price for our return label is DKK 47,-. The freight you have paid to have your order delivered to your home will of course be refunded (if the entire order is returned, otherwise not), so it is only the return costs you have to cover yourself. Aya-s cannot be held responsible or compensate for packages lost in return shipping, so remember to keep your postal receipt.

We strive to process all returns within 10 working days of receipt in our warehouse. You will receive an email when the order has been processed and refunded.

You can return a package if:

1. The goods appear brand new.

2. There is NO makeup, perfume, sweat or smoke odor, or other things that impair the value of the item.

3. All items must be returned in original packaging, with original neck tags and hangtags.

4. You have not exceeded your 14-day return period.

REMEMBER: Contact us first via Info@Aya-s.dk if you are returning your order. Buy our return label here: Return label

Complaint:

If you have received an item that you wish to return, you have 14 days after you have received the item. We need your order number and a short description. Mail: Info@aya-s.dk

There is a 2-year warranty according to legislation.